Privacy Policy

1. About This Notice

This Privacy Policy describes how Hazora processes personal information when you use the Hazora mobile application and associated backend services.

2. Information We May Collect

Depending on how you use Hazora, we may process the following categories of information:

• Account Information: If you create an account, Hazora processes information associated with your account, including your email address, display name, authentication tokens handled by our authentication provider, and account-related timestamps.
• Family Information: If you choose to use Hazora Family, the application processes information you provide about family members or loved ones, including their name, relationship, optional phone number, manually entered location name, manually entered location coordinates, and connection status. Hazora Family does not continuously track any family member's physical GPS location.
• Device & Notification Information: If you enable disaster notifications, Hazora processes device identifiers, platform information (e.g., Android / iOS), push notification tokens, notification preferences, and configured alert radiuses.
• Feedback & Support: When you contact Hazora via Help & Feedback, we process your submitted name (if provided), email address, inquiry category, message, and relevant application or device technical context.
• Technical Information: We may process technical operational telemetry necessary to operate, secure, troubleshoot, and improve the reliability of the service.

3. How We Use Information

We process information solely for the following legitimate purposes:

• To provide, maintain, and operate Hazora services
• To authenticate users and secure registered accounts
• To provide family preparedness and proximity awareness functionality
• To deliver critical disaster alerts and time-sensitive push notifications
• To respond to user inquiries, support requests, and bug reports
• To protect the service from abuse, denial-of-service, and unauthorized access
• To troubleshoot technical issues and maintain system security
• To improve service performance, uptime, and database efficiency

4. Location Information

Hazora is engineered around user privacy and intentional location sharing:

• The core guest experience does not require continuous background GPS tracking.
• Family locations are manually selected, entered, and saved by the user.
• Alert proximity calculations rely on the saved reference coordinates supplied by the user or available through relevant app functionality.
• Hazora Family does not continuously monitor or log a family member's real-time physical whereabouts.

5. Data Sharing

Hazora engages third-party infrastructure and service providers strictly as necessary to deliver and maintain the application, including:

• Cloud hosting and compute infrastructure
• Database and secure user authentication providers
• Push notification dispatch services (such as Firebase Cloud Messaging)
• Official scientific and meteorological hazard data feeds
• Email delivery systems for support correspondence

Hazora does not sell, rent, or trade your personal information.

6. Data Security

Hazora employs reasonable administrative, technical, and organizational measures intended to protect your personal information against unauthorized access, loss, alteration, or disclosure. However, no electronic transmission over the internet or digital storage architecture can be guaranteed to be completely secure.

7. Data Retention

Information is retained only for as long as reasonably necessary to provide the relevant services, meet operational requirements, resolve disputes, enforce our terms, and comply with applicable legal obligations, subject to user-initiated account deletion.

8. Account and Data Deletion

Users have the right to request deletion of their Hazora account and associated data at any time. You can perform this directly within the Hazora mobile application under:

Alternatively, you may submit an account deletion request by emailing help@hazora.app with your registered email address.

9. Children's Privacy

Hazora is designed for general audiences and is not directed to unsupervised children under the age of 13 (or applicable local age threshold). We do not knowingly collect personal data from children without parental or legal guardian consent.

10. Contact Us

For questions, privacy requests, or concerns regarding this Privacy Policy or our data practices, please contact us at: